Our know-how

In the forefront of industry for over a century

Carl Thibault Fire Trucks is proud to possess the finest and longest history of any manufacturer of fire vehicles in Canada, and intends to continue to participate in the development and improvement of fire-fighting vehicles. Well and truly attached to our corporate culture, our experience and commitment to quality and after-sales service has always been a gauge of success and will continue to be in the years ahead.

Know-how transmitted from one generation to the next

Today, Carl Thibault Fire Trucks is operated by members of the fourth and fifth generations of the Thibault family. Operations have been streamlined, and the loyalty of our employees allows us to transmit our unique and widely recognized knowledge.

The company’s activities are carried out in the original Thibault plant at Pierreville. All infrastructure has been adapted to customized production and our work methods are subject to continuous improvement. The experience and commitment of our employees ensures superior quality of construction.

Quality Control Management, a vital issue

In 2004, Carl Thibault Fire Trucks implemented a Quality Control Management Program, not simply with the aim of obtaining a certificate allowing us to tender for certain contracts, but with a genuine desire to ensure ongoing improvement of both quality and service. We sincerely believe in the long-term benefits of such a management program.

We also truly believe that the quality and experience of our employees is a key element in our success and we encourage them in their individual performance at every level.

Engineering and development

Thanks to the solid experience of our technical team, we are continually improving and developing our products. Being attentive to our clients is part of our corporate culture and allows us to keep up to date with ergonomic, operational and maintenance innovations.

Technical support such as compliance with standards, weights, dimensions, technical evaluations and conceptual drawings is provided free of charge to assist clients in their vehicle purchasing projects.

After-sales service, a priority

After-sales service and technical support are priorities with us. We understand that a company’s reputation is measured both by the quality of its product and the after-sales support that follows. We consider our after-sales Service Department to be a key contributor to the success of Carl Thibault Fire Trucks and that’s why we are just as serious about our ongoing improvement program for Customer Service as we are about our Quality Control Management Program.